It was lots of fun. During the interview he shared a helpful metaphor about his crisis of faith as a young adult. “It’s like my baby teeth. They had to go so my permanent teeth could come in. Something similar happened with my faith. I needed to move from a child’s faith to an adult faith, but what I got in the end was something better and more enduring.”
Anyway, afterwards we were able to talk briefly and I asked him about applying the principles of his professional life to ministry. How would a d.school person approach improving the experience of a regular or a guest at a ministry function?
We only talked briefly, but one tidbit he shared really struck me. “When we’re doing feedback we find it helpful to have people restrict themselves to three types of statements: ‘I like…’, ‘I wish…’, and ‘We should try…’. For example, ‘I liked it when you talked about x, I wish you had spent more time on that and less on this other point.’ It forces feedback to be more personal and also pushes it in a constructive direction.”
I think we’ll experiment with that and see how it works out for us. It sounds promising.
Anyway, I hope you find his comments as interesting and helpful as I did.