Advice From A Design Expert

Last night at Chi Alpha we inter­viewed George Kem­bel, co-founder and exec­u­tive direc­tor of the Stan­ford d.school about his faith and how it inte­grates with his pro­fes­sion­al life.

It was lots of fun. Dur­ing the inter­view he shared a help­ful metaphor about his cri­sis of faith as a young adult. “It’s like my baby teeth. They had to go so my per­ma­nent teeth could come in. Some­thing sim­i­lar hap­pened with my faith. I need­ed to move from a child’s faith to an adult faith, but what I got in the end was some­thing bet­ter and more endur­ing.”

Any­way, after­wards we were able to talk briefly and I asked him about apply­ing the prin­ci­ples of his pro­fes­sion­al life to min­istry. How would a d.school per­son approach improv­ing the expe­ri­ence of a reg­u­lar or a guest at a min­istry func­tion?

We only talked briefly, but one tid­bit he shared real­ly struck me. “When we’re doing feed­back we find it help­ful to have peo­ple restrict them­selves to three types of state­ments: ‘I like…’, ‘I wish…’, and ‘We should try…’. For exam­ple, ‘I liked it when you talked about x, I wish you had spent more time on that and less on this oth­er point.’ It forces feed­back to be more per­son­al and also push­es it in a con­struc­tive direc­tion.”

I think we’ll exper­i­ment with that and see how it works out for us. It sounds promis­ing.

Any­way, I hope you find his com­ments as inter­est­ing and help­ful as I did.

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